FAQs - Luxe Furnishes

The delivery time for your order will depend on the product you have ordered and your delivery location. Our order processing time is within 48 hours (except weekends and public holidays). For most products, transit time is between 2-3 business days within United Kingdom. However, for international orders, delivery may take up to 3-5 business days.

Yes, we deliver to most European countries. Delivery times will vary depending on your location, but most orders will arrive within 3-7 business days after processing. Please visit our shipping page for the list of countries and shipping cost.

We do not have a walk-in showroom at this time. We are a 100% online store, which allows us to keep our prices low. However, we are always happy to send out product samples so that you can see and feel the quality of our furniture before you buy.

We take great pride in the quality of our products. All of our furniture is made to a high standard and is manufactured to meet European safety requirements. We also take great care in packaging our products to ensure they are not damaged during transit.

At the moment, collection is not readily available. However, in case of such a query you can contact our customer care team and they can cater your request. (If possible)

You have 14 days to return your purchase in its original packaging and without any damage. You may exchange the order for another item, or receive a full refund. Please note that you will have to bear both incoming and outgoing shipping cost for such a request. (In case, order already left our warehouse)

We accept all major Debit/Credit cards, Paypal, Apple Pay, Google Pay etc. We also offer Klarna Interest-Free (buy now, pay later) or pay in 3 Easy Instalments payment option to our esteemed customers. We can also cater Bank Transfers if requested.

Yes, The invoice will be sent to you by email within 48 hours of your order being shipped. The invoice will include all of the relevant information, such as your name, address, the amount of VAT charged (if any) and the date of the transaction etc.

Yes, we deliver to most European countries and Islands. However, our website might not be able to handle these transactions directly because in some instances shipping rates has to be calculated manually. In this case, please instead contact customer care services who will be happy to assist you with your order.

Once your order has been shipped, you will receive a confirmation email along with tracking details. You can use this tracking number to track your order on our website or on the carrier's website.

Yes, we do offer discounts and run clearance campaigns all over the year. Please sign up for our newsletter to get such exclusive updates. You can also save flat 10% on your first order on our website.

You can contact customer service by Phone, WhatsApp, email, or live chat. Our customer service team is available around the clock to help you with any questions or concerns you may have.